Sandals Royal Bahamian en Nassau

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Comentarios 5

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  Steph B

  :: 14 mayo 2018 00:22:27

  Money was taken from our room and the head of security, Devon, made sarcastic jokes about it being stolen by a ghost, and accused me of losing the money. Because of the way Devon treated my case I will never book with any Sandals resort again. The resort was well kept and the food was good. The steak at Gordon's was delicious. Service was 50/50, sometimes our fridge would get restocked, sometimes not. Sometimes towels would come to our room, sometimes not. The morning cleaning crew were constantly speaking really loudly in the hallways and would wake me up early every day. Entertainment by the pool was fun and the room was fine (Windsor penthouse). Overall I was incredibly offended by Devon and I will never book with any Sandals resort again.

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  Shelbey Thompson

  :: 08 mayo 2018 00:00:27

  What can I say besides top notch?! Our stay was just wonderful and a dream! A huge part of our awesome stay was our butler Samuel!!! All of them were great, but he really did go above and beyond to make our stay perfect!! Highly recommend.

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  John Vineis

  :: 24 abril 2018 14:20:28

  I will start that we have not yet stayed at this resort, we will be staying here in the middle of May 2018. We did however stay at the Sandals in Antigua for two weeks for our honeymoon in May of 2016; that stay could not have been better, absolutely fantastic. The reason for my review today is the 'policies' in place by Sandals. My wife booked our trip on April 19th, I found five days later there is a significant discount for the same room, during the same period of time (about 20% or $841). I called simply asking they honor the new rate being provided and was told that since we are within 30 days of travel we cannot have our rate adjusted (not sure correlation there is between a policy of changing a reservation and providing a different rate..but OK). I then asked what concessions can be made for us (Spa credit, dinner on the beach, resort credit...) basically anything so I don't feel like I'm getting robbed of almost a grand. They said there is nothing they can do. I truly feel this is something that needs to be addressed, going by the letter of the law in a policy is causing Sandals future business and I'm not sure upper management knows this is happening. I tried to explain to the customer service rep that if they do not make any concessions they will be loosing our business for any trip in the future. We are both 30, so there is a solid 30 years of travel to Sandals resorts they are missing out on over an $841 dollar discount. Just seems like a terrible business as well as financial move on their part. For reference, between these two trips we have spent about 15K at Sandals in two years, extrapolate that out over 30 more years, they are loosing out on $225,000 worth of travel from us over $841...just makes no business sense.

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  Vaughn Chase

  :: 18 abril 2018 22:52:53

  Our stay was a great time. We were treated with respect and the staff was very friendly and went out of their way to make sure we were all happy. Lots of activities and things to do. The island was fun although the bugs could sometimes be a pain. Only getting 4 stars due to the price and bugs around the island. Other than that, we had a great time and loved our stay.

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  B D

  :: 24 marzo 2018 16:49:49

  Treated like royals in luxurious surroundings. We were transported to the resort in a shiny Rolls Royce. Stayed in the Windsor one bedroom suite. Our Butler and supporting staff anticipated our desires even before we did! They obviously made mental notes of our likes/dislikes and bent over backwards to ensure that we had a wonderful stay. A lot of activities, great food, entertainment, shopping, night life, music and the best diving!