They say have it your way. I would like for the staff to be more courteous to customers. I visited the Harold Rd. location on my way to work, ordered two of the same thing requested to have the hot water put in one larger cup to make it easier for me to carry. The teller says "no drive to the 1st window" I got to the 1st window and was given my total immediately. Not good morning, just the total. That was my first and last last time there.